Terms and Conditions
The authorised number of revisions depends on the package you chose, and you may request as many changes as are specified in the package's specifics. We put a priority on giving our clients the greatest services possible, and we'll keep revising until your needs are satisfied. If the design concepts remain the same, you are not obligated to pay more money. Within 48 hours, you'll receive a new version of your logo. While every adjustment to a website's design will be given within 24 hours and every revision to a website's development will be delivered within 24 to 48 hours (depending on the revision complexity). The turnaround time for revisions on illustrative logos (logos featuring an illustration element or an illustrated design) is 48 hours.
Turnaround time is the period of time from when you provide your design concepts to your account area and when you make your package purchase. The turnaround time ranges from 24 hours to a maximum of 48 hours for all orders for new logos. The turnaround time is at least 48 hours from order confirmation and full brief submission for packages with four or more logo concepts. Additionally, the minimum turnaround time for new website designs (home/index, including redesign designs), after order confirmation and complete brief submission, is 48 hours. Please be aware that the turnaround time for developing a static website with five to seven websites is three to five business days. For all Friday and/or Saturday orders, the delivery period begins on Monday. The first concept for your chosen illustrative logo (logos with an illustration element or an illustrated design) will be sent within 48 to 72 hours of order confirmation.
logodesignwing.com is committed to ensuring 100% customer satisfaction with our unlimited free Revision Policy. This allows you to refine your initial design brief at no extra charge through your account area.
If there is any duplicate charge due to processing errors, failure to meet your special design requirements, or if we are unable to complete your design order according to our delivery policy, we will refund the full amount of your design order.
If you are dissatisfied with any of the design services provided by logodesignwing.com, you may submit a refund request within five days of the initial design completion. If no refund request is received within this time frame, it will be assumed that you are satisfied with the initial designs. For Special/Combo packages, refunds will be handled the same way as single packages.
Refunds will be processed according to the following guidelines:
Please note, if there is no response, feedback, or correspondence from the client/customer (except in cases of emergency, death, or prior notification) for 14 days, the associated project will be halted and the files will be archived. To resume the project, the client/customer will be required to pay a re-registration fee of $49.
Refund requests will not be considered in the following situations:
You must take the following actions to receive your refund:
You may request a refund by:
We make every effort to meet your needs, and our designers make every effort to live up to your expectations. We are committed to offering the best designs, and each one of them has been carefully thought out and created.
We have an unlimited revisions policy to guarantee your complete satisfaction.
Our goal is to meet or exceed your expectations, and we work hard to do so.
Until you are fully delighted with your design, we won't stop making adjustments (number of revisions will be according to your package).
On the date indicated on the order confirmation, the entire order will be sent to the specified account, along with a confirmation email.
The turnaround time will depend on the package, with a minimum of two business days needed.
Contact our customer service team if you need to place an urgent order.
Up to three months following project delivery, Logo Design Wing keeps track of final designs so that you can be given the identical file in the event of a lost order.
In the event that the client is late or doesn't respond for three months. No of how far along a project is or how long its deadline has passed, Logo Design Wing will label the account as dormant. The client must pay the penalty fee assessed to their account in order to restore their account and restart work on the project.
Our team will respond to any of your questions and issues at any time because our customer service is available around-the-clock.
Any message made through a platform other than "[email protected]" or any phone numbers not provided by us or listed on our official website will not be the responsibility of Logo Design Wing.
We disclaim all liability for any harm brought on by third-party contact information.
All of the information made available through our official domains is fully our responsibility.